Privacy Policy

Last updated: August 13, 2026

1. Introduction

Modelora is an online retail store operated by Storevia Limited.

This Privacy Policy explains how Storevia Limited, doing business as Modelora, collects, uses, discloses, retains, and protects personal information when you:

Visit https://modelora.us;
Create or use an account;
Place or manage an order;
Communicate with us;
Subscribe to marketing;
Submit a review or other content; or
Otherwise interact with our website, products, or services.

In this Privacy Policy, “Modelora,” “we,” “us,” and “our” refer to Storevia Limited. “You” and “your” refer to customers, website visitors, and other individuals who interact with us.

Our website and e-commerce services are powered by Shopify. Shopify and other service providers may process personal information to provide their services to us and, in certain circumstances, for purposes described in their own privacy policies.

If this Privacy Policy conflicts with our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control for that subject.

2. Who Is Responsible for Your Information

For personal information processed for Modelora’s own business purposes, the responsible business is:

Storevia Limited
Doing Business As: Modelora
Website: https://modelora.us
Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549

Business Mailing Address:

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Shopify and other service providers may also act as processors, service providers, contractors, or independent businesses responsible for particular processing, depending on the service and applicable law.

3. What Is Personal Information?

“Personal information,” sometimes called “personal data,” generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or can reasonably be linked to an individual or household.

Personal information does not ordinarily include information that has been lawfully made public, aggregated, or de-identified so that it cannot reasonably be linked to an individual, subject to applicable law.

4. Personal Information We Collect

The information we collect depends on how you interact with Modelora, the services you use, the choices you make, and applicable law.

Contact and Identity Information

We may collect:

Full name;
Email address;
Telephone number;
Billing address;
Shipping address;
Account name; and
Other contact information you provide.

Order and Transaction Information

We may collect:

Products viewed or purchased;
Shopping cart and wishlist activity;
Order number;
Purchase date and amount;
Discounts applied;
Delivery information;
Returns, refunds, exchanges, and cancellations;
Order history;
Product preferences; and
Related transaction records.

Payment Information

Payment providers may collect:

Payment card information;
Bank or financial account information;
Billing details;
Payment authorization information;
Transaction identifiers;
Payment status; and
Fraud-prevention information.

Modelora generally receives transaction confirmation and limited payment details rather than complete payment card numbers.

Account Information

If account features are available, we may collect:

Username or account identifier;
Encrypted or protected authentication credentials;
Account preferences;
Saved addresses;
Order history;
Wishlist information; and
Account activity.

Customer Service and Communications

We may collect information contained in:

Emails;
Telephone inquiries;
Contact forms;
Customer support messages;
Return or refund requests;
Product questions;
Complaints;
Reviews;
Survey responses; and
Other communications with us.

Device and Network Information

We may automatically collect:

Internet Protocol address;
Browser type;
Device type;
Operating system;
Device identifiers;
Network information;
Language settings;
Time zone;
Referring URLs; and
Approximate location derived from an IP address.

Website and Usage Information

We may collect information about:

Pages visited;
Products viewed;
Links selected;
Search queries;
Shopping cart activity;
Session dates and duration;
Interaction with website features;
Advertising interactions;
Referral sources; and
Website errors or performance.

Reviews and User-Submitted Content

If you submit content, we may collect:

Review text;
Ratings;
Photographs or videos;
Display name;
Product questions;
Responses; and
Other information included in your submission.

Please avoid including unnecessary personal or sensitive information in public reviews.

Fraud Prevention and Security Information

We may collect or receive:

Login activity;
Transaction risk signals;
Payment verification results;
Device and network risk indicators;
Suspected fraud information;
Chargeback information; and
Records relevant to security investigations.

Marketing Information

We may collect:

Email subscription status;
Marketing preferences;
Advertising identifiers;
Campaign engagement;
Product interests;
Promotion use; and
Consent or opt-out records.

Information You Voluntarily Provide

We may collect any additional personal information you choose to provide when communicating or interacting with us.

Do not send passwords, complete payment card numbers, or highly sensitive documents through ordinary email unless we specifically provide an appropriate secure method.

5. Sources of Personal Information

We may collect personal information from:

Directly From You

For example, when you:

Place an order;
Create an account;
Contact customer support;
Submit a return request;
Subscribe to marketing;
Complete a form; or
Submit a review.

Automatically From Your Device

We may collect information through:

Cookies;
Pixels;
Tags;
Local storage;
Analytics technologies;
Advertising identifiers; and
Similar technologies.

Service Providers

We may receive information from providers supporting:

Shopify website services;
Payment processing;
Order fulfillment;
Shipping;
Fraud prevention;
Analytics;
Advertising;
Email delivery;
Customer support; and
Website security.

Business and Advertising Partners

Where permitted, we may receive information from:

Advertising platforms;
Social media platforms;
Analytics providers;
Affiliate or referral partners; and
Other marketing partners.

Other Lawful Sources

We may receive information from carriers, public records, fraud prevention databases, government authorities, or other sources when permitted or required by law.

6. How We Use Personal Information

We may use personal information for the following purposes.

Providing Products and Services

We use information to:

Process and fulfill orders;
Confirm payments;
Arrange delivery;
Send order and shipping updates;
Manage accounts;
Process returns and refunds;
Handle cancellations and exchanges;
Provide customer support;
Respond to inquiries;
Maintain wishlists and carts; and
Provide requested website functions.

Personalizing and Improving Modelora

We may use information to:

Remember preferences;
Recommend relevant products;
Understand shopping interests;
Improve website navigation;
Analyze store performance;
Diagnose technical problems;
Develop products and services; and
Improve the customer experience.

Marketing and Advertising

Subject to applicable law and your choices, we may use information to:

Send promotional emails;
Display advertisements;
Measure advertising effectiveness;
Create advertising audiences;
Provide interest-based advertising;
Understand campaign engagement; and
Recommend products based on shopping activity.

Where consent is legally required, we will request it before using information for the applicable marketing activity.

Security and Fraud Prevention

We may use information to:

Verify accounts and transactions;
Detect payment fraud;
Prevent unauthorized activity;
Protect customers;
Secure our website;
Investigate suspicious conduct;
Enforce purchase limits; and
Protect legal rights.

Communications

We may use information to:

Respond to customer requests;
Send transactional notices;
Provide delivery updates;
Communicate about returns or refunds;
Send security notices;
Provide legally required notices; and
Communicate product safety or recall information.

Legal and Compliance Purposes

We may use information to:

Comply with tax and accounting duties;
Respond to valid legal process;
Meet regulatory requirements;
Maintain legally required records;
Investigate or defend legal claims;
Enforce our Terms and policies; and
Protect the rights and safety of Modelora, customers, and others.

Business Operations

We may use information for:

Internal administration;
Financial reporting;
Inventory management;
Vendor management;
Business continuity;
Corporate transactions; and
Auditing and compliance.

7. Legal Bases for Processing

Where a law requires us to identify a legal basis, we may process personal information based on:

Performance of a Contract

For example, to process payment, fulfill an order, deliver a product, or manage a return.

Legitimate Interests

For example, to operate and improve the website, provide customer support, prevent fraud, secure our services, and understand business performance, provided those interests are not overridden by applicable individual rights.

Consent

For example, for certain cookies, marketing communications, or advertising activities where consent is required.

You may withdraw consent at any time. Withdrawal generally applies to future processing and does not invalidate lawful processing performed before withdrawal.

Legal Obligations

For example, maintaining tax records, responding to lawful requests, or complying with consumer protection and accounting requirements.

Protection of Legal Rights and Safety

For example, preventing fraud, protecting accounts, establishing legal claims, or responding to threats.

The legal bases available and required vary by jurisdiction.

8. Cookies and Similar Technologies

We and our providers may use cookies, pixels, tags, local storage, analytics tools, advertising technologies, and similar mechanisms.

These technologies may be used for:

Necessary Functions

Operating shopping carts;
Processing checkout;
Authenticating accounts;
Preventing fraud;
Maintaining security;
Balancing network traffic; and
Remembering privacy settings.

Functional Purposes

Remembering preferences;
Providing account features;
Saving language or regional settings; and
Improving website convenience.

Analytics

Measuring website traffic;
Understanding page performance;
Identifying technical problems;
Measuring engagement; and
Improving website design.

Advertising

Measuring advertising performance;
Limiting repeated advertisements;
Creating audiences;
Providing interest-based advertising; and
Understanding interactions across websites or services.

Where required, optional cookies will be used only after receiving applicable consent.

You may manage available choices through the “Your Privacy Choices” or “Cookie Preferences” link in our website footer.

You may also control cookies through your browser. Blocking all cookies may interfere with shopping cart, account, checkout, and other website functions.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this policy.

Shopify

Our website is powered by Shopify. Information submitted through the website may be processed by Shopify to provide, secure, maintain, personalize, and improve Shopify services.

Shopify may process certain information for its own purposes as explained in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify’s privacy controls are available at:

https://privacy.shopify.com/en

A request submitted to Shopify does not necessarily delete information maintained independently by Modelora. You may need to submit separate requests to Shopify and Modelora.

Payment Providers

Payment and fraud-prevention providers may process information to:

Authorize transactions;
Complete payment;
Prevent fraud;
Process refunds;
Resolve disputes; and
Comply with financial regulations.

Fulfillment Providers, Suppliers, and Warehouses

We may provide order and delivery information to parties that:

Prepare products;
Package orders;
Manage inventory;
Fulfill orders;
Process returns; or
Provide replacement parts.

They receive only information reasonably necessary for the applicable service.

Shipping and Delivery Providers

We may disclose names, addresses, phone numbers, email addresses, and order details to carriers, freight providers, customs agents, and delivery partners.

Technology and Security Providers

Providers may process information for:

Hosting;
Cloud storage;
Website maintenance;
Security monitoring;
Fraud detection;
Customer support;
Email delivery;
Database management; and
Error diagnosis.

Analytics Providers

Analytics providers may process device, browser, website activity, and related information to help us understand website performance and customer interactions.

Advertising and Marketing Partners

Subject to applicable law and your privacy choices, advertising or marketing partners may receive:

Online identifiers;
Device information;
IP address;
Website activity;
Products viewed;
Advertising interactions;
Purchase or cart activity; and
Inferences concerning interests.

These partners may use information under their own privacy policies.

Professional Advisers

We may disclose information to accountants, auditors, insurers, banks, legal advisers, and other professional advisers when reasonably necessary.

Government and Legal Recipients

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law;
Respond to valid legal process;
Protect legal rights;
Investigate fraud;
Address security threats; or
Protect customers or others.

Corporate Transactions

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Any recipient will remain subject to applicable privacy obligations.

At Your Direction

We may disclose information when you request or authorize us to do so, such as when using a social media integration or arranging delivery to another person.

10. Sale, Sharing, and Targeted Advertising

Modelora does not ordinarily sell personal information in exchange for monetary payment.

However, some U.S. state privacy laws define “sale” or “sharing” broadly. Under those definitions, disclosures of online identifiers, browsing activity, product interests, or purchase activity to advertising partners may be considered:

Sale of personal information;
Sharing for cross-context behavioral advertising; or
Processing for targeted advertising.

Depending on the technologies active on our website, categories involved may include:

Identifiers;
Commercial information;
Internet or electronic network activity;
Approximate geolocation;
Device information; and
Inferences concerning shopping interests.

Potential recipients may include advertising networks, analytics providers, social media platforms, and marketing partners.

We do not knowingly sell or share personal information belonging to individuals under 16 in a manner requiring opt-in authorization.

Eligible residents may opt out as described in our Your Privacy Choices page.

11. Global Privacy Control and Do Not Track

Where legally required, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of legally defined sale, sharing, or targeted advertising for the browser and device transmitting the signal.

If we can associate the device with a recognized Modelora account, we may apply the preference to that account when technically feasible and legally required.

Because there is no universally accepted legal or technical standard for ordinary “Do Not Track” browser signals, we do not currently respond to those signals unless required by law.

Global Privacy Control is different from an ordinary Do Not Track signal.

12. Your Privacy Rights

Depending on where you live and which law applies, you may have rights to:

Confirm whether we process your personal information;
Access personal information;
Obtain categories or specific pieces of information;
Correct inaccurate information;
Request deletion;
Receive portable information;
Opt out of sale or sharing;
Opt out of targeted advertising;
Opt out of qualifying profiling;
Limit certain uses of sensitive personal information;
Withdraw consent;
Appeal a denied request; and
Receive equal service without unlawful discrimination.

These rights are not absolute. Legal exceptions may allow or require us to retain or continue processing certain information.

Additional instructions are available on our Your Privacy Choices page.

13. How to Exercise Your Rights

You may submit a privacy request by contacting:

Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549

Recommended subject line:

Privacy Rights Request

Please provide:

Your full name;
The email address associated with your account or order;
Your state or country of residence;
The right you wish to exercise;
Relevant order or account information; and
A description of your request.

Do not send complete payment card numbers, passwords, or highly sensitive identification documents through ordinary email.

You may also use the available “Your Privacy Choices” link in the website footer to manage opt-out and cookie preferences.

14. Verification of Requests

We may need to verify your identity before fulfilling access, correction, deletion, or portability requests.

Verification may involve comparing information supplied in the request with information already maintained in our records.

We will request only information reasonably necessary for verification, considering the sensitivity of the information and risk of unauthorized disclosure or deletion.

If we cannot verify your identity, we may request additional information or explain why we cannot complete the request.

Opt-out requests generally do not require identity verification, except for limited information reasonably necessary to process the preference or prevent fraud.

15. Authorized Agents

Where permitted by law, you may authorize another person to submit a request on your behalf.

We may request:

Proof of your authorization;
Information verifying the agent’s identity;
Direct confirmation from you; or
Evidence of legally sufficient authority.

We will not request more information than reasonably necessary to verify the agent and process the request.

16. Response Timing

We respond to privacy requests within the period required by applicable law.

Where the California Consumer Privacy Act applies, we generally will:

Confirm receipt of qualifying access, correction, or deletion requests within 10 business days;
Respond substantively within 45 calendar days; and
Notify you if an additional legally permitted period is reasonably necessary.

Requests to opt out of sale or sharing or to limit the use of sensitive personal information will be processed as soon as reasonably practicable and within the legally required period.

Different timeframes may apply under other laws.

We generally do not charge for a privacy request. Where permitted, we may charge a reasonable fee or decline to act on a request that is manifestly unfounded, excessive, fraudulent, or repetitive.

17. Appeals and Complaints

If we deny or limit a request, we will provide an explanation when required.

Residents of certain U.S. states may appeal a decision by emailing:

rockbarsnalsteg@gmail.com

Use the subject line:

Privacy Request Appeal

Include your original request, our response, and the reason you believe the decision should be reconsidered.

We will respond to an eligible appeal within the period required by applicable law.

You may also have the right to complain to an applicable privacy or consumer protection authority.

Submitting a complaint does not affect any right to seek another remedy available under applicable law.

18. Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or contacting us.

After unsubscribing, we may continue to send non-promotional communications, including:

Order confirmations;
Shipping updates;
Payment notices;
Account security notices;
Return and refund communications;
Customer service responses; and
Product safety or recall notices.

Marketing preferences are separate from choices concerning cookies, sale, sharing, and targeted advertising.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, complying with law, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods depend on:

The type and sensitivity of information;
The purpose of processing;
The status of an account or transaction;
Tax, accounting, and recordkeeping requirements;
Fraud prevention and security needs;
Return, warranty, or chargeback periods;
Legal limitation periods;
Active disputes or claims; and
Technical backup cycles.

Examples include:

Order and transaction records may be retained for legally required tax, accounting, fraud prevention, and dispute periods;
Account information may be retained while the account remains active and for an appropriate period afterward;
Customer support records may be retained while an inquiry is active and for a reasonable period afterward;
Marketing information may be retained until you unsubscribe or the information is no longer necessary;
Consent and opt-out records may be retained to demonstrate and respect your choices;
Security logs may be retained for a period appropriate to detecting and investigating threats; and
Deleted information may remain temporarily in restricted backups until overwritten under ordinary backup procedures.

We may retain de-identified or aggregated information that cannot reasonably be linked to you.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the circumstances, safeguards may include:

Access controls;
Authentication measures;
Secure connections;
Vendor management;
Fraud monitoring;
Data minimization;
Security updates;
Restricted access; and
Incident response procedures.

No method of storage or transmission is completely secure. We therefore cannot guarantee absolute security.

You are responsible for protecting account credentials and should notify us promptly if you believe an account or communication has been compromised.

Do not send sensitive or confidential information through unsecured channels.

If a security incident affects personal information, we will investigate and provide legally required notifications.

21. International Data Transfers

Storevia Limited is located in Hong Kong, and Modelora serves customers primarily in the United States.

Shopify, payment providers, fulfillment providers, carriers, and other service providers may process information in Hong Kong, the United States, Canada, or other countries where they or their subprocessors operate.

These countries may have privacy laws that differ from those in your place of residence.

Where applicable law requires a transfer mechanism, we or our service providers may rely on:

Adequacy decisions;
Standard contractual clauses;
Contractual safeguards;
Consent where legally appropriate; or
Another legally recognized transfer mechanism.

Information may also be disclosed in response to lawful requests by authorities in the jurisdiction where it is processed.

22. Relationship With Shopify

Shopify hosts and supports our e-commerce services.

Information you submit through Modelora may be transmitted to and processed by Shopify and its service providers to:

Provide the storefront and checkout;
Process and secure transactions;
Support accounts;
Prevent fraud;
Improve Shopify services;
Provide analytics or enhanced features; and
Perform other activities explained in Shopify’s policies.

When Shopify processes personal information for its own purposes, Shopify is responsible for that processing under its applicable privacy policy.

You may review Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

Shopify privacy controls are available at:

https://privacy.shopify.com/en

A request made through Shopify’s privacy portal does not automatically complete a request concerning information independently controlled by Modelora.

23. Third-Party Websites and Social Features

Our website may link to websites, social networks, payment platforms, or services operated by third parties.

We do not control independent third-party privacy or security practices. Before providing information to another website, review its privacy policy and terms.

Information you post in a public or semi-public area, including a public review or social media page, may be visible and reused by others.

A link does not by itself mean that Modelora endorses or controls the third party.

24. Children’s Privacy

Modelora is not directed to children under 13, and we do not knowingly collect online personal information from children under 13.

We do not knowingly sell or share personal information belonging to individuals under 16 for cross-context behavioral advertising without legally required authorization.

If you are a parent or guardian and believe that a child submitted personal information to us, contact:

rockbarsnalsteg@gmail.com

We will review the request and take appropriate action, including deletion where required.

25. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents when the California Consumer Privacy Act applies.

During the preceding 12 months, or since Modelora began operating if shorter, we may have collected the following categories of personal information:

Identifiers;
Customer record information;
Commercial information;
Internet or electronic network activity;
Approximate geolocation;
Payment and transaction information;
Customer communications;
User-submitted content;
Inferences concerning product interests; and
Sensitive personal information used for permitted transaction or security purposes.

We may have collected this information from:

Consumers;
Devices and browsers;
Shopify;
Payment providers;
Fulfillment and delivery providers;
Advertising and analytics partners;
Fraud prevention providers; and
Other sources described in this policy.

We may have disclosed these categories for business purposes to:

Shopify;
Payment providers;
Fulfillment providers;
Suppliers;
Carriers;
Technology providers;
Security providers;
Analytics providers;
Advertising partners;
Professional advisers; and
Government or legal recipients.

Depending on the advertising and analytics technologies active on the website, we may have sold or shared, as those terms are broadly defined by California law:

Identifiers;
Internet or electronic network activity;
Commercial information;
Approximate geolocation; and
Inferences concerning shopping interests.

Potential recipients may include advertising networks, analytics providers, social media platforms, and marketing partners.

We do not sell personal information for monetary payment in the ordinary meaning of “sell.”

California residents may have rights to:

Know;
Access;
Correct;
Delete;
Opt out of sale or sharing;
Limit certain uses of sensitive personal information; and
Receive equal treatment.

California residents may exercise these rights using the methods described above or through our Your Privacy Choices page.

26. Other U.S. State Privacy Rights

Residents of states with applicable comprehensive privacy laws may have rights concerning:

Access;
Correction;
Deletion;
Portability;
Targeted advertising;
Sale of personal information;
Qualifying profiling;
Sensitive information;
Consent withdrawal;
Appeals; and
Non-discrimination.

The precise rights, definitions, exceptions, and response periods vary by state.

We will process eligible requests under the law applicable to the requester.

27. Rights Outside the United States

If the law where you live applies to our processing, you may have rights to:

Access personal information;
Correct inaccurate information;
Request deletion;
Restrict processing;
Object to processing;
Receive portable information;
Withdraw consent;
Complain to a data protection authority; and
Receive information concerning international transfers.

These rights may be subject to verification, legal exceptions, and jurisdictional requirements.

For personal data subject to the laws of the European Economic Area or United Kingdom, you may also have the right to object to processing based on legitimate interests and to request restriction in certain circumstances.

For personal data subject to Hong Kong’s Personal Data (Privacy) Ordinance, applicable individuals may request access to and correction of personal data in accordance with that law.

28. No Unlawful Discrimination

We will not unlawfully discriminate against you because you exercised an applicable privacy right.

This means we will not unlawfully:

Deny products or services;
Charge a different price;
Provide a different level or quality of service; or
Retaliate against you

solely because you submitted an eligible privacy request.

This does not prevent lawful programs or differences permitted under applicable law.

29. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our business practices;
Products and services;
Website technologies;
Service providers;
Privacy settings; or
Legal obligations.

The updated version will be published with a revised “Last updated” date.

If a change materially affects how we use personal information, we will provide additional notice or obtain consent when required by law.

We recommend reviewing this policy periodically.

30. Contact Us

For privacy questions, complaints, or requests, contact:

Modelora
Legal Business Name: Storevia Limited
Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549
Website: https://modelora.us

Business Mailing Address:

Storevia Limited
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Recommended email subject:

Privacy Rights Request