Shipping & Delivery Policy

Last updated: August 13, 2026

Thank you for shopping at Modelora. This Shipping & Delivery Policy explains how orders placed through https://modelora.us are processed, shipped, tracked, and delivered.

Delivery availability, shipping charges, and estimated delivery dates may vary depending on the product, destination, carrier, warehouse, and service selected at checkout.

Nothing in this policy limits any consumer rights or remedies that cannot be excluded or restricted under applicable law.

1. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

During holidays, promotional periods, severe weather events, inventory reviews, or periods of unusually high demand, processing may take up to 5 business days or longer in exceptional circumstances.

Processing time is separate from carrier transit time. An estimated delivery period begins after the order has been processed and transferred to the carrier unless otherwise stated at checkout.

Placing an order does not guarantee that a product remains available. If a product becomes unavailable or cannot be fulfilled, we will contact you and provide an appropriate option, which may include cancellation and a refund.

2. Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

The order confirmation acknowledges that we received your order. It does not necessarily confirm that the order has been accepted, processed, or shipped.

Please review the confirmation carefully and contact us promptly if you notice an error in your name, product selection, quantity, or delivery address.

We may contact you if additional information is reasonably required to verify or fulfill the order.

3. Shipping Charges

Our standard shipping charge is:

Standard Shipping: $6.90 per order

However, free shipping, alternative shipping charges, product-specific freight costs, or promotional shipping rates may apply when clearly displayed on the product page or during checkout.

The shipping charge displayed and accepted during checkout will control if it differs from the standard rate stated above.

Orders containing oversized, unusually heavy, fragile, or freight-delivered products may have additional shipping requirements or charges. Any applicable charge will be disclosed before the order is completed or communicated for the customer’s approval before shipment.

We do not add undisclosed shipping charges after an order has been completed.

Original shipping charges are generally non-refundable after shipment, except when the order is canceled before shipment, the return results from our error, or a refund is otherwise required under our Return & Refund Policy or applicable law.

4. Estimated Delivery Time

For orders delivered within the contiguous United States, estimated delivery is generally:

Processing time: 1–3 business days
Estimated transit time: 5–10 business days
Typical total estimate: 6–13 business days

These periods are estimates and are not guaranteed delivery dates unless we expressly identify a specific date as guaranteed.

Deliveries to Alaska, Hawaii, U.S. territories, remote locations, military addresses, or locations requiring special handling may take longer.

A product page, checkout page, order confirmation, or shipping confirmation may provide a different estimate for a particular product or destination. Product-specific information will apply when it differs from the general estimate above.

5. Factors That May Affect Delivery

Processing or delivery may be affected by circumstances including:

• Carrier congestion or operational disruption
• Severe weather or natural disasters
• Public holidays and seasonal demand
• Incorrect, incomplete, or inaccessible delivery addresses
• Inventory discrepancies
• Product customization or special handling
• Oversized or freight shipment requirements
• Security or payment verification
• Customs or border processing
• Labor disruptions
• Government restrictions
• Events outside our reasonable control

We will make reasonable efforts to communicate material delays when information is available.

6. Shipping Delays and the Right to Cancel

We aim to ship each order within the timeframe stated when the order is placed.

If we determine that we cannot ship an order within the promised timeframe, or within the period otherwise required by applicable law, we will provide a delay notice when required. The notice may include:

• The reason for the delay, when available;
• A revised estimated shipment date, if one can reasonably be provided;
• The option to agree to the delay; or
• The option to cancel the affected order and receive a refund.

If we cannot fulfill an order, we may cancel it and issue a refund to the original payment method.

Any refund for an order canceled before shipment will include the amount paid for the canceled product and any shipping charge applicable solely to that canceled order or product, as required by applicable law.

7. Tracking Information

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address associated with the order.

Tracking information may take approximately 1–5 business days to display the first carrier scan or movement after the tracking number is created.

A tracking number or shipping label does not necessarily mean that the carrier has completed its first physical scan. If tracking does not update after five business days, please contact us.

Tracking availability may be limited for certain delivery services, destinations, or freight shipments.

8. Shipping Carriers

Depending on the product, package dimensions, fulfillment location, and destination, orders may be delivered by carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Regional delivery providers
• Freight or specialty carriers

This list is illustrative and not exhaustive. We may select another reputable carrier or delivery provider when appropriate.

Customers generally cannot select a particular carrier unless carrier options are expressly provided during checkout.

9. Multiple Packages and Split Shipments

Products in the same order may be stored at different fulfillment locations and may arrive in separate packages or on different dates.

Each available package may receive a separate tracking number.

When we divide an order into multiple standard shipments for operational reasons, we will not charge an additional standard shipping fee beyond the amount accepted at checkout.

A delay affecting one package does not necessarily mean that the remaining packages have been lost or canceled.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City, state, and ZIP Code
• Valid telephone number when required for delivery

Please contact us as soon as possible if an address needs to be corrected.

Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549

We will make reasonable efforts to accommodate an address-change request, but we cannot guarantee changes after an order has entered processing, been transferred to a fulfillment provider, or shipped.

We are not responsible for delays or additional expenses caused by inaccurate or incomplete information supplied by the customer, except to the extent responsibility cannot be excluded under applicable law.

11. Address Changes After Shipment

After a package has shipped, an address change may not be possible.

If the carrier permits a delivery change, redirect, hold, or intercept, the carrier may charge an additional fee. The customer may be responsible for that fee when the change is requested because of an address error or preference change.

Do not independently request a carrier redirect if doing so could interfere with an active delivery investigation or fraud review.

12. Refused, Unclaimed, and Undeliverable Packages

A package may be returned to the sender when:

• The address is incorrect or incomplete;
• The recipient refuses delivery;
• The package is not collected;
• The carrier cannot access the delivery location; or
• Repeated delivery attempts are unsuccessful.

If the delivery failure resulted from information supplied by the customer or the customer’s refusal or failure to collect the package, we may offer:

• Reshipment after payment of applicable additional shipping charges; or
• A refund of the recoverable product amount, less non-refundable shipping or carrier charges, where permitted by law.

A package being returned to sender does not automatically qualify for a full refund.

If the delivery failure was caused by Modelora, our fulfillment provider, or an address error not attributable to the customer, we will provide an appropriate remedy without charging the customer additional shipping costs.

13. Delayed Packages

If tracking shows that a package is still in transit beyond the estimated delivery period:

1. Review the latest tracking information.
2. Allow a short period for delayed carrier scans or weather-related disruption.
3. Contact the carrier if the tracking page provides a carrier support option.
4. Contact Modelora if the package remains delayed.

We may open or assist with a carrier investigation. Carrier investigations and trace requests may require additional time.

A delay does not automatically establish that a package has been lost. However, we will provide the remedy required by our policies and applicable law if the package is confirmed lost or cannot be delivered within an applicable required period.

14. Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package:

• Check the delivery location, mailbox, porch, reception area, garage, and surrounding property;
• Ask household members, neighbors, reception staff, or building management;
• Confirm that the shipping address on the order is correct;
• Allow up to 48 hours because some carrier systems may update before final delivery;
• Contact the carrier for delivery details or proof of delivery; and
• Contact us if the package remains missing.

We may request information reasonably necessary to investigate the claim, including confirmation of the delivery address, communication with the carrier, or other supporting documentation.

A carrier’s delivered status is relevant evidence but does not automatically determine the outcome of every claim. Each case may be reviewed based on the available facts and applicable law.

15. Lost, Stolen, or Damaged Shipments

If a package is confirmed lost in transit before delivery, contact us so we can review the order and provide an appropriate remedy, which may include replacement or refund.

If a package arrives visibly damaged:

• Photograph the outside of the package before discarding it;
• Photograph the shipping label;
• Photograph the damaged product and internal packaging;
• Retain the product and all packaging materials; and
• Contact us as soon as reasonably possible.

We recommend reporting shipping damage within seven calendar days after delivery so that a carrier claim can be investigated efficiently. This recommended reporting period does not eliminate rights that cannot be limited under applicable law.

If a package is suspected to have been stolen after delivery, we may assist with available carrier information. Depending on the circumstances, the customer may also need to contact the carrier, property manager, local delivery office, or law enforcement.

We do not automatically deny or approve a claim solely because tracking displays a delivered status.

16. Oversized, Fragile, and Freight Deliveries

Certain furniture, mirrors, lighting fixtures, rugs, wall décor, and other oversized or fragile products may require special handling or freight delivery.

For these deliveries:

• A signature or scheduled delivery appointment may be required;
• The carrier may contact the recipient by telephone;
• Delivery may be limited to the building entrance, curbside, or another location specified before purchase;
• Assembly, installation, unpacking, and packaging removal are not included unless expressly stated;
• Remote or restricted-access locations may require additional arrangements.

Please inspect freight packaging for visible damage before signing when reasonably possible. If the carrier allows it, note visible damage on the delivery record.

Do not refuse a damaged freight delivery unless instructed by us or unless refusal is reasonably necessary. Contact us promptly with photographs and delivery documentation.

17. Delivery Restrictions

Some products cannot be delivered to:

• P.O. boxes
• APO/FPO addresses
• U.S. territories
• Alaska or Hawaii
• Remote or restricted-access locations
• Certain international destinations

Any known restriction should be shown during checkout or communicated before shipment.

If we discover after purchase that we cannot deliver a product to the supplied address, we will contact you to request an alternative address or cancel and refund the affected item.

18. International Shipping

Modelora primarily serves customers in the United States.

International delivery is available only when the destination can be selected and the order can be completed during checkout. The availability of one international destination does not mean that we deliver every product to every country.

For accepted international orders:

• Delivery times may be longer than U.S. estimates;
• Customs processing may cause delays;
• Import duties, taxes, brokerage fees, and similar charges may apply;
• Unless expressly collected during checkout, these charges are generally the recipient’s responsibility;
• Customers are responsible for ensuring that products may lawfully be imported into the destination country.

We do not control customs decisions or charges imposed by government authorities or third-party carriers.

If an international package is refused because the customer declines to pay applicable import charges, any refund may be reduced by non-refundable shipping, customs, return, or carrier expenses to the extent permitted by law.

19. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible.

Cancellation or modification is not guaranteed because orders may enter processing shortly after purchase.

Once an order has shipped, it generally cannot be canceled. After delivery, the customer may request a return under our Return & Refund Policy if the product is eligible.

If we successfully cancel an order before shipment, the refund will be issued to the original payment method in accordance with our Return & Refund Policy.

20. Risk of Loss and Consumer Rights

Ownership and risk of loss are determined in accordance with the applicable sales agreement and governing law.

Nothing in this policy is intended to waive responsibility for merchandise that is not delivered or to limit rights concerning billing errors, undelivered goods, damaged products, or other protections that cannot legally be waived.

21. Policy Updates

We may update this policy to reflect changes in carriers, delivery services, operating practices, or legal requirements.

The version in effect when an order is placed will generally apply to that order unless a later version grants greater customer rights or applicable law requires otherwise.

The “Last updated” date at the beginning of this policy identifies the most recent revision.

22. Contact Information

For questions about processing, tracking, delivery, or shipping, contact:

Modelora
Legal Business Name: Storevia Limited
Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549
Website: https://modelora.us

Business Mailing Address:

Storevia Limited
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business mailing address is not a product return address. Contact us before sending any product.