Return & Refund Policy

Last updated: August 13, 2026

Thank you for shopping at Modelora. We want our return and refund procedures to be clear and reasonable. This policy explains the conditions and procedures applicable to purchases made through https://modelora.us.

This policy does not limit any consumer rights or remedies that cannot be excluded or restricted under applicable law.

1. Return Period

You may request a return within 30 calendar days after the date your order is shown as delivered.

To qualify for a standard return, the product must generally be:

• Unused, unworn, unwashed, and unassembled, except where reasonable inspection is necessary
• In substantially the same condition in which it was received
• Returned with its original packaging, tags, manuals, parts, hardware, accessories, and included materials
• Accompanied by valid proof of purchase from Modelora

We may request photographs or other information reasonably necessary to confirm the condition of the product and process the return.

Products that show signs of use, installation, assembly, alteration, washing, misuse, accidental damage, or missing components may be ineligible for a refund or may qualify only for a reduced refund, to the extent permitted by applicable law.

2. How to Request a Return

Before sending a product back, please contact us at:

Email: rockbarsnalsteg@gmail.com

Please include:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Photographs or videos, when the product is damaged, defective, incorrect, incomplete, or materially different from its description

If the return is eligible, we will provide return authorization and instructions, including the applicable return destination.

Once return instructions have been issued, the product should be shipped within 14 calendar days unless we provide a different deadline in writing.

3. Do Not Return Products to Our Business Address

Our published business mailing address is not automatically our return address.

Products may need to be returned to a designated processing facility. The correct return destination will be provided after your request has been reviewed.

Do not send a product to our business mailing address or to the address shown on the original shipping label unless our customer support team confirms that address in writing.

Unauthorized returns or products sent to an incorrect address may experience significant delays and may not be recoverable or processable. This provision does not limit rights that cannot be restricted under applicable law.

4. Return Shipping Costs

For a standard return based on personal preference, change of mind, incorrect size or color selection, or another reason not caused by Modelora, the customer is responsible for return shipping costs.

If we confirm that the product was damaged upon arrival, defective, incomplete, materially different from its description, or incorrectly shipped, Modelora will provide an appropriate remedy and, where a return is required, will cover reasonable return shipping costs as required by this policy and applicable law.

Shipping charges paid on the original order are generally non-refundable unless:

• The return resulted from an error by Modelora;
• The entire order was defective, damaged, or incorrectly shipped;
• Applicable law requires the shipping charge to be refunded; or
• We expressly agree otherwise in writing.

We recommend using a trackable shipping service and retaining the shipping receipt. For customer-paid returns, the customer is responsible for the package until it is delivered to the designated return destination.

Modelora is not responsible for a customer-paid return that is lost or damaged in transit, except where responsibility cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible. We recommend notifying us within 7 calendar days after delivery so that we can investigate the issue efficiently with the carrier or fulfillment provider.

Failure to contact us within seven days does not eliminate any rights or remedies that cannot be limited under applicable law.

Please retain:

• The product
• All original packaging
• The shipping label
• Included accessories and parts
• Photographs or videos showing the issue

After reviewing the available information, we may provide an appropriate remedy, such as:

• Replacement parts
• A replacement product
• A partial refund
• A full refund
• Return instructions at our expense

The appropriate remedy will depend on the nature of the issue, product availability, applicable law, and the circumstances of the order.

Do not discard a damaged or defective product unless we instruct you to do so in writing.

6. Products That Cannot Be Returned

Unless the product is defective, damaged, incorrect, materially misdescribed, or otherwise returnable under applicable law, the following products are generally not eligible for return:

• Gift cards
• Personalized, customized, or made-to-order products
• Products clearly marked “Final Sale” before purchase
• Products that have been used, installed, assembled, altered, washed, or damaged after delivery
• Products missing original components, accessories, hardware, manuals, or packaging
• Opened products that cannot safely or hygienically be resold, when the restriction was disclosed before purchase
• Items for which the return period has expired

A product marked as clearance is not automatically considered final sale unless it was specifically identified as “Final Sale” before purchase.

7. Furniture and Oversized Products

Certain furniture, mirrors, lighting fixtures, wall décor, rugs, and other large or fragile products may require special return arrangements.

Please do not independently ship an oversized or fragile product before receiving written instructions from us. Unauthorized freight shipments may be refused or may result in avoidable shipping and handling costs.

For preference-based returns of oversized products, the customer may be responsible for reasonable return freight or collection costs. Any applicable cost will be disclosed before the return is arranged.

If an oversized product arrives damaged, please photograph:

• The outer packaging
• The shipping label
• The damaged area
• The entire product
• Any visible damage to the delivery container

8. Refund Inspection and Processing

After the returned product is delivered, we will inspect it and notify you whether the refund has been approved, partially approved, or declined.

If approved, the refund will be issued to the original payment method used for the purchase unless another method is required by applicable law.

We generally aim to process an approved refund within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account. These external processing times are outside Modelora’s direct control.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact us at rockbarsnalsteg@gmail.com.

9. Reduced Refunds

To the extent permitted by applicable law, we may reduce a refund to account for loss in product value resulting from:

• Use beyond what is reasonably necessary to inspect the product
• Customer-caused damage
• Installation or assembly
• Alteration or modification
• Missing parts, accessories, manuals, hardware, or packaging
• Return shipping damage caused by inadequate packaging

Any reduction will be reasonably related to the documented loss in value. We will not impose a deduction where prohibited by applicable law.

10. Exchanges

We do not guarantee direct exchanges for preference-based returns. The fastest way to obtain a different product may be to return the eligible original product and place a new order.

For damaged, defective, incorrect, or incomplete products, we may offer a replacement or exchange when appropriate and when inventory is available.

If a replacement is unavailable, we may provide another appropriate remedy, including a partial or full refund, subject to applicable law.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at rockbarsnalsteg@gmail.com.

We will make reasonable efforts to accommodate the request, but cancellation or modification is not guaranteed. Orders may enter processing or fulfillment shortly after being submitted.

Once an order has been processed, prepared for shipment, or shipped, it may no longer be possible to cancel or modify it. After delivery, you may request a return under this policy if the product is eligible.

If we successfully cancel an order before shipment, the refund will be issued to the original payment method.

Nothing in this section affects cancellation or refund rights that may apply when an order cannot be shipped within the promised or legally required period.

12. Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of:

• An incorrect or incomplete address supplied by the customer
• Refusal of delivery
• Failure to collect the package
• Repeated unsuccessful delivery attempts

We may offer, depending on the circumstances:

• Reshipment after payment of applicable additional shipping costs; or
• A refund of the recoverable product amount after deducting non-refundable shipping or carrier charges, where permitted by law

A package being returned to sender does not automatically guarantee a full refund.

If the delivery problem was caused by Modelora or our fulfillment provider, we will provide an appropriate remedy without charging the customer additional shipping costs.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Check the delivery location, mailbox, reception area, building office, and surrounding property;
• Ask household members, neighbors, or building staff whether they accepted it;
• Allow up to 48 hours because carriers may occasionally update tracking before final delivery;
• Contact the shipping carrier for delivery confirmation; and
• Contact us if the package remains missing.

We will provide reasonable assistance with a carrier inquiry when possible. A delivered tracking status does not automatically determine the outcome of every claim, and each case may be reviewed based on the available evidence and applicable law.

14. Chargebacks and Payment Disputes

We encourage customers to contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy restricts a customer from exercising lawful rights through their card issuer, payment provider, consumer protection agency, or other appropriate authority.

Submitting false or materially misleading information in connection with a refund, return, or payment dispute may result in the denial of the request and other action permitted by law.

15. International Orders

If Modelora accepts an order for delivery outside the United States, customs duties, import taxes, brokerage charges, and similar government or carrier fees are generally the customer’s responsibility unless otherwise stated during checkout.

These charges are generally non-refundable by Modelora because they are collected by third parties.

For a preference-based international return, the customer is responsible for return shipping costs, customs charges, and related expenses. If the return is caused by a confirmed Modelora error or qualifying product problem, we will provide an appropriate remedy consistent with applicable law.

16. Policy Abuse and Fraudulent Claims

We reserve the right to review and, where permitted by law, deny returns or refunds involving suspected fraud, material misrepresentation, altered evidence, return of a different product, repeated abuse, or other conduct inconsistent with this policy.

This provision will not be used to deny a legitimate claim or any right protected by applicable law.

17. Changes to This Policy

We may update this policy from time to time to reflect changes in our operations, services, or legal requirements.

The version published at the time of purchase will generally apply to that order, unless a later version provides greater customer rights or applicable law requires otherwise.

The “Last updated” date at the top of this page identifies the most recent revision.

18. Contact Information

For questions regarding a return, exchange, cancellation, or refund, contact:

Modelora
Legal Business Name: Storevia Limited
Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549
Website: https://modelora.us

Business Mailing Address:

Storevia Limited
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business mailing address is not a return address. Contact us before sending any product.