Contact information
Contact Us
Thank you for visiting Modelora.
If you have questions about an order, product, delivery, return, refund, or any of our store policies, please contact us using the information below. We will make reasonable efforts to review and respond to your inquiry as promptly as possible.
Customer Support
Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549
Email is our recommended contact method because it allows us to review your inquiry and any relevant order information more efficiently.
Our customer support team generally aims to respond within 1–2 business days, excluding weekends and public holidays. Response times may be longer during holidays, promotional periods, or periods of unusually high inquiry volume.
Before Contacting Us
To help us assist you efficiently, please include the following information when applicable:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your question or concern
- Photographs or videos if your inquiry concerns a damaged, defective, incorrect, or incomplete item
Please do not include payment card numbers, passwords, or other sensitive financial information in your message.
Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled after it has been submitted because orders may enter processing or fulfillment shortly after purchase. Any approved change or cancellation will be handled in accordance with our applicable store policies.
Returns and Refunds
Before returning any product, please review our Refund Policy and contact us for return instructions.
Do not send a return to our business address unless our customer support team has specifically confirmed that address in writing as the correct return destination. Products sent without authorization or to an incorrect address may be delayed, refused, or ineligible for processing, subject to applicable law.
Return eligibility, deadlines, shipping costs, and refund processing are governed by our Refund Policy and applicable law.
Business Information
Store Name: Modelora
Legal Business Name: Storevia Limited
Business Type: Online Retail Store
Primary Category: Home Décor and Interior Accessories
Website: https://modelora.us
Email: rockbarsnalsteg@gmail.com
Phone: +1 (936) 260-5549
Business Mailing Address:
Storevia Limited
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong
The address above is our business mailing address and is not automatically a product return address. Please contact us before mailing any item.
Communication Notice
Submitting an inquiry does not automatically create a right to a refund, replacement, cancellation, or other remedy. Requests are reviewed under the policies applicable to the order and any rights available under applicable law.
Nothing on this page is intended to exclude, restrict, or modify consumer rights that cannot lawfully be excluded, restricted, or modified.
Official Website
Our official website is:
For your security, please communicate with us using the contact information published on this website. Modelora is not responsible for communications sent to unofficial accounts or unrelated third parties.